Privacy Policy – Newcastle Stays

Last updated: 16/01/2026

Newcastle Stays (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, make a booking, or stay in a property managed by Newcastle Stays.

1. Who We Are

Business name: Newcastle Stays

Contact email: [insert email address]

For the purposes of UK data protection law, Newcastle Stays is the data controller.

2. Information We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Telephone number

  • Billing and payment information

  • Booking details and stay information

  • Identification documents (where required)

  • Correspondence and communications

  • Technical data such as IP address, browser type, and device information

3. How We Collect Your Data

We collect personal data when you:

  • Make a booking through our website or a third-party platform

  • Contact us via email, phone, or enquiry forms

  • Stay in a property managed by Newcastle Stays

  • Interact with our website (via cookies and analytics tools)

4. How We Use Your Data

We use your personal data to:

  • Process and manage bookings

  • Communicate with you regarding your stay

  • Verify identity and prevent fraud

  • Process payments and refunds

  • Comply with legal and regulatory obligations

  • Improve our services and website functionality

5. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity – to fulfil bookings and accommodation agreements

  • Legal obligation – compliance with UK laws and regulations

  • Legitimate interests – improving services and protecting our business

  • Consent – where required for marketing communications

6. Sharing Your Information

We may share your personal data with:

  • Payment processors and booking platforms

  • Property owners (where applicable)

  • Cleaning, maintenance, or management partners

  • Legal or regulatory authorities if required by law

We will never sell your personal data to third parties.

7. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration.

Access to personal data is limited to those who need it for legitimate business purposes.

8. Data Retention

We retain personal data only for as long as necessary:

  • Booking and financial records: up to 7 years (legal requirement)

  • Identification documents: only as long as required for verification

  • Marketing data: until you withdraw consent

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (where applicable)

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact us at [insert email address].

10. Cookies

Our website may use cookies to improve user experience and analyse traffic. You can control cookie settings through your browser.

A separate Cookie Policy may be provided where required.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

13. Complaints

If you have concerns about how we handle your data, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Contact Us

📧 newcastlestays@outlook.com